David Henkes
| Within foodservice,
breakfast is hot
again. Many
restaurants, both full- and
limited-service, are rediscovering
the opportunities present
in this underdeveloped
daypart. This has a few implications
for the lodging side
of the industry, where breakfast
has always been better
executed and a bigger priority. Chief among them is
the potential competitive threat. As more restaurants
wake up to the opportunities within this
emerging daypart, consumers will have more
options and may choose a restaurant option instead
of your hotel restaurant.
A study of the trends impacting the morning
daypart can help hotel operators build a better breakfast
business. We’ve uncovered some important
findings for operators looking to expand, rejuvenate,
or simply re-evaluate their breakfast program.
Convenience is key. Most restaurants are working
to provide maximum convenience for the consumer.
Convenience stores and fast-food restaurants
promote speed of service as a major selling
point for their breakfast programs, and this message
has resonated strongly with busy consumers. This is
just as important in hotels, where guests who are
time-pressed want convenient options. While some
foods may not carry well, take-out is one potential
solution for these guests. Portable foods that can be
eaten on the go are also valuable; breakfast sandwiches
in particular have emerged as popular items.
There are opportunities for “trade up.” We are
seeing more consumers who want to buy the “premium”
version of a product—and not just as an
occasional indulgence. Many regularly upgrade to
get an item they feel they deserve. Premium coffee
has benefited from this trend, but upgraded food
items can also boost check averages.
Menu innovation can drive trial, but the basics
still provide the volume. Innovation is much more
difficult in a daypart so strongly linked with a limited
menu mix of eggs, bacon, pancakes, and the like.
Creating new products that not only generate trial
but also drive incremental business is a challenge
for many operators. Both full- and limited- service
restaurants are trying new things—high-end
omelets, ethnic ingredients, multiple sizing options,
unique packaging—that may provide inspiration for
hotels looking to innovate.
Consumers want healthy breakfast items that
taste good. Health and wellness is a major decision
driver for a segment of the population. To meet their
needs, a wide variety of healthful and tasty items
should be incorporated into the main menu, not
marginalized as “special” fare. Examples include
turkey or chicken sausages, fresh fruit, or breakfast
sandwiches made with tortillas instead of bread.
Consider different offerings or specials on weekdays
versus weekends. In the consumer’s mind, weekday
and weekend breakfast are two different occasions.
During the week, busy lifestyles mean morning meals
are typically quick and small, while weekend breakfasts
tend to be more relaxed, casual, and perhaps indulgent.
Such distinctions can lead to opportunities for customizing
offerings or developing different specials or meal
deals for these different occasions.
We believe breakfast is poised for growth.
Restaurants are refocusing on, and re-energizing, the
breakfast daypart. Within the lodging segment, savvy
operators should take a hard look at their morning
menus and any revisions that might be necessary to
more successfully compete in this category.
David Henkes is a senior principal at Technomic, a Chicagobased
consultancy focused on away-from-home eating and
drinking. For more information, contact David at 312-506-3927
or at dhenkes@technomic.com. |