WOW FACTOR
“The ‘wow factor’ is always a
big thing we’re looking for. If we
have a show kitchen with everything
in there, that will be a great thing for
our guests,” says Suennemann.
Work started in January on the
kitchen, which will feature all-new
Viking equipment, including an
eight-burner rangetop, a large gas
grill, a griddle, electric and gas
ovens, a microwave, warming drawers,
six all-induction cooktops, six
portable all-induction cooktops, a
dishwasher, two large refrigerators,
and a freezer.
“We have a lot of corporate business
in March, April, and May, so
we definitely want to have it up and
ready for that,” Senden says.
The show kitchen also will feature
seating for up to 20 guests.
Suennemann says the ideal class
size is between 10 and 20 people,
because it allows for a more personal,
hands-on experience. If a group
of 20 or more is in-house and wants
to take the class, they’ll be divided
into smaller shifts.
Chateau Elan conducts between
60 and 100 demonstration classes
for its guests every year. Each customer
pays between $50 and $75
for the class, which can last from
one-and-a-half to two-and-a-half
hours. But Suennemann says they
don’t make a huge profit from the
fees, and the demonstrations can
be an expense as well, due to wear
and tear on the equipment.
However, Suennemann says the
long-term rewards more than make
up for it, through repeat business and
positive word-of-mouth from guests.
Senden says about 75 to 80 percent
percent of Chateau Elan’s business
is medium to large companies
that stay for conferences, so giving
repeat customers something new
each time is very important.
“I think our classes are a little bit
more personal than some of our
competitors. For us, it’s really important
to get close to our guests and
also figure out what they would like
to see in the future. If they come
back, we can do something different,”
Suennemann says.
CLASSES
Guests who take the classes
learn how to prepare a three-course
meal for lunch or a four-course meal
for dinner. Suennemann says a typical
class lunch could be a tomato
mozzarella torte, followed by an
herb-crusted chicken breast with
risotto and a fruit martini for dessert.
Customers also are given the
recipes to take home.
Before the test kitchen idea was
in place, Suennemann set up
Bunsen-style burners with sauté
pans, as well as cutting boards and
knives, for guests to use.
Depending on how many people
signed up, Suennemann and his
sous chefs conducted the classes in different rooms because there was
no designated area for the demonstrations.
Now, they’ll do everything in
Chateau Elan’s on-site winery, which
is where the show kitchen is located.
“Having our own winery, we can
take it to the next level. So, after a
cooking demo, they can go on an
executive wine tour and learn about
the processes for making wine,”
Senden says.
The new show kitchen also gives
Chateau Elan a chance to market the
cooking classes to more than 500
homes located on the resort’s property.
“The program is very unique.
Our culinary people, they’re in the
back a lot of times. It’s a great tool
for them to get out and network
with our guests, find out what our
guests are looking for,” Senden
says.
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